The Receptionist’s primary objective is to provide efficient, effective and enthusiastic Reception services to external and internal clients of Arc@UNSW (“Arc”), as well as administrative support to Clubs and volunteer programs.
The position holder is responsible for the day-to-day operations of the reception desk and is required to be familiar with various office and administrative procedures. In undertaking these functions the position holder has three key roles as follows:
1. Reception & Customer Service, including Membership.
2. Administrative Assistance including bookings, sending correspondence, promotions, point of sales transactions, maintenance of security, correspondence management and maintenance and management of Arc Vehicle.
3. Maintenance of the Reception intranet.
Who are we?
Arc is the cool older sibling at UNSW. We pride ourselves on our obsession with student life because we know that the best parts of going to uni is all the fun stuff you do outside the classroom. Our mission is to create the best student experience and we do that through a huge range of opportunities and services available to students online and in-person. Working at Arc you’ll join a welcoming team of passionate people who believe in listening to students, working together and constantly being better. Plus there’s plenty of employee perks like cake, volleyball, Arc Wellness and heaps more.
KEY TASKS & ACCOUNTABILITIES
· Act as the face of Arc; deliver high quality, eager and passionate customer service through email, over the phone and in person;
· Administer bookings for Arc’s various rooms, resources and services;
· Administer appointments for Arc’s Legal & Advocacy services;
· Process payments for Arc’s various initiatives including, but not limited to, Membership, Volunteering and Clubs;
· Maintain the mail, vehicles, cash flow records and other administrative documentation;
· Ability to adapt position to needs of Arc and the student body where needed;
· Comply with Arc Workplace Health and Safety (WHS) policy and procedures to actively participate in the achievement of a safe working culture;
· Demonstrate behaviour in accordance with Arc @ UNSW values and Code of Conduct.;
· Actively engage in fair and equitable workplace practices and behaviour to ensure discrimination-free workplace in accordance with legislative requirements;
· Maintain an awareness of Arc’s environmental policies and procedures minimising the impact of Arc’s business on the environment.
QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE
SELECTION CRITERIA
- Demonstrated experience and proven face-to-face customer service background;
- Strong communication skills, both verbal and written with demonstrated high level of accuracy and attention to detail;
- Strong interpersonal skills, with an emphasis on the ability to liaise with a wide range of people from all levels within, and external to, the Arc;
- Demonstrated experience in maintaining a high level of discretion, integrity and confidentiality when dealing with sensitive issues;
- Willingness to work independently and in a team environment;
- Ability to multi-task and display initiative;
- Ability to follow established procedures;
- Demonstrated punctuality and ability to work to a set roster;
- Demonstrated flexibility, including the ability to adapt to and work effectively within a variety of situations and attend after hours team meetings;
- Strong ethical and professional work attitude
- Knowledge of WHS and Ethical Practice, along with the ability to apply these principles in the workplace.
POSITION RELATIONSHIPS
REPORTING RELATIONSHIPS
Manager
Front Office Coordinator
Deputy Director of Student Engagement Senior Wellbeing & Projects Coordinator
Reporting to this Position:
Nil;
KEY RELATIONSHIPS
Internal
· All Arc Staff
External
· UNSW staff
· UNSW students
What We Can Offer You
- Salary of $29.15 ph + Super
- Flexible hours to suit your timetable and commitments
- Training during the mandatory induction period
- Convenient and central office location on UNSW’s Kensington Campus
It is not the intention of the position description to limit the scope or accountabilities of the position but to highlight the most important aspects of the position. The aspects
mentioned above may be altered in accordance with the changing requirements of the role.
