IT Support & Project Lead

About the role

This position presents a unique opportunity to support the full gamut of IT services; from the day to day helpdesk support to the larger-scale technological updates - improving on current processes and introducing innovative ideas. We’re looking for a creative, optimising problem solver who isn’t afraid of embracing advances in technology. The ideal candidate must have a friendly attitude and be prepared to help out with all sorts of Arc’s needs; from attending to IT helpdesk requests to working on projects assigned by the IT Manager.  


Here are a few key responsibilities and experience requirements however, check out the Position Description for the rest.

  • Process incoming IT helpdesk requests and take a hands-on role addressing support enquiries.
  • Work on and lead selected IT projects autonomously. 
  • Provide end user support with hardware and software issues in an efficient manner.
  • Record, track and document all service requests and issues including resolutions achieved.
  • Prioritise urgent requests and escalations efficiently.
  • Provide any necessary outside of working hours on-call support as required.
  • Update technical documentation when necessary.
  • Engage with suppliers and vendors on IT related matters as required.
  • Prioritise time between projects, systems maintenance and IT helpdesk operations.
  • Attend to the security of information technology systems.

Skills & experience

  • Relevant IT qualifications and previous work experience in IT support 
  • Experience with AWS and Microsoft Azure cloud platform, terminology and infrastructure. 
  • Experience with Microsoft Active Directory, DNS, Great Plains and Exchange. 
  • Experience with Windows Server 2008 – 2016 and Microsoft SQL Server. 
  • Extensive experience with Windows and Mac Operating Systems. 
  • Demonstrated, exceptional computer hardware and software experience.
  • Experience in Point of Sale systems. 
  • Experience in PowerShell. 
  • Proficiency in networking topologies and protocols. (LANs and WANs) 
  • Knowledge and experience in Cloud platforms, Virtualisation, systems, network topologies and protocols. 
  • Demonstrated ability to be self-motivated and effectively solve technical problems. 
  • Effective written and verbal communication skills with a strong customer service ethic. 
  • Ability to think critically with good problems solving skills. 
  • Ability to work with minimum supervision under time constraints with a proven ability in creativity and innovative troubleshooting skills. 
  • Ability to work with multi-disciplinary teams and to interact successfully with students, Arc staff and UNSW staff. 
  • Demonstrated experience and understanding in compliance with privacy regulations and legislations. 

Who We Are

Located on the University of New South Wales campus, Arc is one of Australia's biggest & best student organisations and is made up of a dynamic and energetic group of people focused on providing students and clients with the best experience possible. We work hard. We expect results. (but we have fun doing it)

What We Can Offer You

•              12 months fixed term, full time contract. 

•              Training opportunities.

•              Flexible work options.

•              A culture that truly values and supports diversity and inclusiveness.

Apply details:

Applications close on Sunday 25th October 2020, 11.59pm. If you would like to apply, visit our website and submit the following;  

  1. Your resume

  2. A covering letter addressing the selection criteria


For information please contact Arc Recruitment by email at

Apply NOW!

Questions for Us?

Human Resources

Human Resources

P:(02) 9385 7622

Arc Diversity and Inclusion statement

Arc is an equal opportunity employer committed to gender equality, diversity and social inclusion.

We have created an Arc working culture in which all differences are valued: from age, gender and ethnicity to thinking styles and beliefs. We positively encourage applications from all candidates irrespective of gender, ethnicity, age, disability, religious belief, sexual orientation or other characteristic. Our goal is to make everyone feel involved, respected and connected – where different ideas, backgrounds and perspectives work together to preserve the Arc values and behaviours.

Personal information provided by job applicants will be used strictly in accordance with our Privacy Policy.