COVID-19 Response

We know that right now there is a lot of uncertainty around COVID-19 and what it means for us as a community. The Arc team want you to know that whatever you are feeling, no matter who you are, your feelings are valid and your Arc fam is going to be here alongside you every step of the way.

Amongst the uncertainty, let’s make sure that we are there for each other, we stay informed and most importantly that we take care of ourselves.

Over the next few days, we will share some top tips on how to deal, create a routine amongst the chaos, and stay connected with a whole lot of fun stuff chucked in along the way. Checkout Arc Facebook for updates.

Do you have questions about UNSW and COVID-19? 

Check out this FAQs page which contains all the most up-to-date UNSW information. 

If you need medical advice: 

Health Direct 

UNSW Health Service 

COVID-19 National Hotline: 1800 020 080

If you or a mate are feeling low, overwhelmed or just need to talk to someone, here are a couple of ways you can connect with people who know what's up: 

UNSW CAPS  is still open for either online or face-to-face counselling:

To find free online psychological first aid for people affected by the virus outbreak in Mandarin Chinese (中文) CLICK HERE

If you are experiencing a personal crisis or thinking about suicide can contact Lifeline: 13 11 14


It's important to look after yourself and those around you. Check out the helpful tips and resources created by the Wellness Warriors


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If you have any questions about enrollment, equitable learning or anything else at uni, get in touch.

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With an ever changing environment, it can be pretty stressful, frustrating and damn well overwhelming. Whatever it is you are feeling right now, know that it is valid and your feelings matter.

Stay informed with what is actually important. This means making sure you are visiting sites with reliable news sources. We know that news messages are changing rapidly and that can be pretty stressful, so try to limit your news time to 10 minutes, twice a day. 

Check the latest messages from UNSW at: 

For medical info and advice, go to: 

The Coronavirus Heath Information Line: 1800 020 080

For updates from the Australian Government Department of Health go to: 

The World Health Organization : 

For the daily ABC news podcasts about COVID 19, listen to: Coronacast

Right now, more than ever, asking how a mate is doing matters. So do it. Ask your mate how they are doing. Let them know you care.

This is a good habit regardless, take a break and have some time off your phone, your laptop and away from the screen. Be in the moment, in your moment for a while each day. 

Fill your cup up by staying connected to your friends – and get creative with it! Have a netflix party, start a video call book club or do an online gym class together. 

Guide to Home Isolation

Read through this guide to familiarise yourself with resources available to you and make yourself comfortable at home. #staycation

You should enter home isolation if you: 

  • Have recently travelled overseas; or

  • Had contact with someone who has Coronavirus. 

What is home isolation? 

Home isolation means that you will stop attending public places including university and shops, stay at home and monitor your health for signs of illness. If you need to leave the house for a doctor’s appointment, wear a mask and wash your hands before and after with soap and water for 20 seconds or use alcohol based hand sanitiser. The recommended commitment to home isolation is 2 weeks.

How long should I home isolate? 

14 days 

Feeling sick? 

If you’re already experiencing a sore throat, cough, fever, or shortness of breath don’t hesitate to contact the Public Health Unit at 1300 066 055 

Worried about missing class?

UNSW has answered heaps of FAQs here: If you're still unsure get in touch with The Nucleus: Student Hub (9385 8500).

How do I set up my self-isolation?  

UNSW International Student Experience will help you set everything up while you are in isolation and check on you regularly. Let them know what you need and how you are feeling by calling the UNSW hotline (02) 9385 8500 (press 1 for coronavirus). They will help you with any questions you may have and check in to see how you’re feeling throughout the 14 day period.

What if I live with other people? 

This is a big one. It’s actually ok to stay in your own home if you live in shared accommodation, as long as you have a private bedroom. Just avoid shared spaces, don’t invite friends over and use a private bathroom if possible. Wipe down surfaces regularly with disinfectants and follow our how to stay healthy guide. If you share a bedroom, contact the UNSW International Experience Team and they will help you find alternate accommodation. 

Call (02) 9385 8500 (press 1 for coronavirus).

How do I get food and essentials? 

If you haven’t stocked up on food, ask a friend to drop off groceries outside your front door or order food delivery. If you’re missing something like medications, sanitary products or anything else, reach out to for help or call the UNSW Helpline 

(02) 9385 8500 (press 1 for coronavirus).

Will I be all alone? 

In home isolation you should stay alone as much as possible. However, now is the time to embrace modern technology and make sure to keep talking to friends and family over the phone or by video chat every single day. 

Can I go outside at all? 

If you have a doctor’s appointment and need to leave the house, make sure to wash your hands thoroughly beforehand and wear a mask while you are outside. If you have a private garden or balcony, you can spend time outside alone. 

How do I look after my health? 

Wash your hands for 20 seconds with soap and water before and after you eat and when you use the toilet and cover your nose when you sneeze with your elbow or tissue. Keep up your exercise by following along with online classes — yoga, pilates and cardio sessions are a great way to keep up your fitness and mood. If you have a sore throat, cough, fever, shortness of breath call Public Health Unit at 1300 066 055. 

How do I look after others? 

Make sure to always throw your tissues away into a sealed plastic bag inside a bin and wear a mask covering your mouth when you’re around other people. 

What happens if I start feeling lonely or anxious? 

If you start to feel lonely, sad or worried reach out to Lifeline 13 11 14 or work through online self-help modules at  

What am I going to do all day? 

You’ll find heaps to do! This is a great opportunity to try that craft you’ve always wanted to try, finish that long book you’re reading, get a head start on the uni year with some planning and study or head to for free tutorials on a range of skills! And if you’re feeling like a movie day or two, now’s the time to try out those free trials for Disney+ and Amazon Prime. 

Important contacts 

UNSW International Student Experience    
(02) 9385 4734 

Public Health Unit 
1300 066 055 

13 11 14

Emergency Services

Get in touch

Arc Reception

P:(02) 9065 0900

H:10AM - 5PM

A:Gate 5 on High St, UNSW

The Nucleus: Student Hub

P:(02) 9385 8500


International Student Office