FAQs

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Roundhouse FAQs

GIG FAQ

Doors usually open 90 minutes before the headline act. Set times can vary, so keep an eye on our socials or check the ticketing link for details closer to the date.
Yes – we’ve got a staffed cloakroom where you can store bags, coats, and other items for a small $3.00 fee. All care given, no responsibility taken.
Outside food and drinks aren’t allowed inside the venue, but don’t worry we’ve got a bar and bistro available once you’re in.
Absolutely. Roundhouse is wheelchair accessible, and we offer accessible amenities throughout the venue. If you need extra assistance or seating, get in touch with us ahead of the show.
Most gigs are general admission and standing room only, but some events may offer limited seating. Check the event details or reach out to confirm.
Bring a valid form of photo ID – driver’s licence, passport, or proof-of-age card. Student IDs, scans or pictures of IDs won’t be accepted for age verification.
Most gigs are 18+, but all-ages shows do happen from time to time. Age restrictions are always listed on the event page, so double-check before buying a ticket.
Sometimes! If the show isn’t sold out, door sales may be available. We recommend buying in advance to secure your spot.
Yep – if you’ve lost something at a gig, email us at venue@arc.unsw.edu.au or call 9065 0910. We’ll do our best to reunite you with it.
Limited parking is available on campus or the NIDA Carpark, but it fills up fast. We recommend public transport if you can.
The UNSW Kensington light rail stop is right next door. Super easy access from the city.
Phones for personal pics are fine (unless otherwise stated), but no flash, professional gear, or recording equipment unless you’ve got media approval.
Yes – we’ve got a fully licensed bar and bistro available during the show. Come hungry, we’ve got you.
Roundhouse is a cashless venue, so make sure to bring your card or digital wallet.
No pass-outs – once you’re in, you’ll need to stay inside for the duration of the event.
For general admission gigs, earlier is better! Arriving when doors open is your best bet for a front-row view.
Overnight lining up isn’t allowed. Please arrive on the day of the show.
Usually, yes! Support acts are part of the gig experience and set times will be listed closer to the event.
Professional cameras, video gear, or audio recording equipment aren’t allowed without prior media approval.

COMMERCIAL FAQ

The Roundhouse is a versatile venue suitable for conferences, corporate functions, networking events, product launches, career fairs, and private receptions. We can accommodate both small gatherings and large-scale productions.
To enquire about availability or start the booking process, please contact our events team at venue@arc.unsw.edu.au or complete the enquiry form on our website. We’ll be in touch to discuss your event requirements and tailor a solution.
Our venue offers a range of flexible spaces, including the iconic Main Room, private meeting rooms, breakout areas, and our outdoor Beergarden. Each space can be configured to suit your event format and capacity needs.
Yes. We provide in-house AV services with a full suite of professional equipment, as well as technical staff to support your event from setup to pack-down.
We have an internal Roundhouse catering team, alongside a panel of four preferred external caterers: European, L’Assaisfaire, Catering Project, and Vanilla Blue. These options provide a diverse range of high-quality menus tailored to your event. Should you wish to engage other external caterers, please consult with our events team in advance, as approvals and conditions may apply.
Yes – the Roundhouse is fully accessible, with lifts, accessible bathrooms, and step-free access to all event spaces.
Limited parking is available on the UNSW Kensington campus. We recommend public transport where possible, as the venue is conveniently located next to the UNSW light rail stop and major bus routes.
Yes. We offer a high level of flexibility for event styling and branding. Our team can assist with signage, staging, and décor requirements to ensure the space aligns with your brand or theme.
Hire fees vary depending on the space, event duration, and services required. Please contact us for a detailed quote tailored to your specific event.

CONDITIONS OF ENTRY

Roundhouse is dedicated to providing a safe and enjoyable environment for all patrons and staff. These General Conditions of Entry are applicable to all visitors, patrons and staff attending the Venue and are subject to change without notice, based on specific event requirements at the sole discretion of Roundhouse.

ENTRY INTO THE VENUE IS SUBJECT TO THE FOLLOWING GENERAL CONDITIONS OF ENTRY:

GENERAL CONDITIONS

– Roundhouse reserves the right to inspect / search bags of all persons who enter or exit the venue, regardless of size. This may include the touching of the outside of the bag and / or seeking assistance of the bag owner to remove items from the bag.

-Regular-sized bags are allowed (up to 45 cm in height and width, and 20 cm in depth) but if your bag is oversized, you may be asked to store it in the cloakroom.

– Persons gaining unauthorised access to Roundhouse and / or the venue’s arena may be liable to prosecution.

– Patrons who cause a disturbance, or refuse to comply with requests made by Roundhouse staff will be evicted from Roundhouse.

– Pass-outs may not be issued. In the instance that pass-outs are issued, patrons will be forced to re-queue and re-entry is not guaranteed.

– Alcoholic beverages cannot be taken into or from Roundhouse by patrons.

– Customers wishing to bring personal items into Roundhouse do so at their own risk. Roundhouse will not be held responsible for any damages to, loss or theft of a patron’s personal property.

– In accordance with the Smoke-Free Environment Act 2000 No.69, Roundhouse is a smoke-free building. Smoking is not permitted anywhere inside the Venue. Any patron who refuses to comply, will be removed from the Venue.

– Under the Civil Liabilities Act 2002 No 22, general admission crowds and general access may cause recreational risk. All patrons purchasing tickets or attending events within the Venue are asked to assess their own risk prior to entry.

– Visitors are generally not permitted to bring external or commercial food or beverage products into the Venue. Decisions about whether such products will be permitted are at the discretion of Roundhouse or based on specific event requirements. Visitors will generally be advised to dispose of such items or will have the items confiscated prior to entering the Venue.

– Roundhouse may utilise audio and visual recording equipment to record the event. The image or likeness of visitors, patrons, delegates and workers may be captured and these images and recordings may be utilised by Roundhouse in the future.

– Roundhouse is monitored by a CCTV network, persons entering the Venue acknowledge this.

RESTRICTED / PROHIBITED ITEMS

The following restricted / prohibited items are not permitted into the Roundhouse:

– Drinks of any kind, this includes bottled water

– Glass (containers, bottles, glasses)

– Drugs

– Weapons of any kind e.g. knives, guns

– Professional cameras

– Aerosol spray containers of any description

– Laser Lights and pens

– Animals (Guide dogs excluded)

– Items considered illegal or dangerous

– Skateboards, scooters, rollerblades or bicycles

– Selfie sticks

– Any audio or recording device

– Texta pens

LIQUOR LICENSING

All persons entering Roundhouse are advised that:

– They are entering a licensed premises.

– Intoxicated persons will not be permitted to enter.

– Persons in possession of liquor will not be permitted to enter.

– Checking procedures will apply to prevent persons possessing liquor from entering.

– Intoxicated persons will be removed from the premises.

– It is an offence for minors to purchase and consume liquor.

– It is an offence to purchase liquor for (or supply liquor to) minors.

– Persons supplying liquor to minors will be reported to the Police and penalties apply under the Liquor Act 2007.

– Valid proof of identification is required for access to 18+ areas of venue and licensed events.

– Roundhouse supports the responsible service of alcohol.

REFUSAL OF ENTRY

For the comfort, safety and enjoyment of all patrons, Roundhouse management reserves the right to:

– Refuse entry to any persons deemed to be intoxicated and / or disorderly.

– Refuse entry to any unauthorised persons.

– As a minimum for general admission, patrons must be appropriately clothed for a public place and must wear shoes. Patrons with bare feet will not be permitted entry.

Arc@UNSW promotes the responsible service of alcohol. Valid identification required upon entry to our venues. 

The Roundhouse is a safe space that does not condone unwanted sexual attention, advances, behaviour or assault.

Sexual assault is ANY unwanted sexual behaviour towards a person which is forced, coerced or non-consensual (whether that person has not given consent, is not capable of giving consent, or has withdrawn their consent).

It is a crime. 

Find out more about sexual assault and reporting here.