Introduction

Arc Membership is governed by the following terms and conditions; it is the Member's responsibility to read and understand them. If there is any conflict between what is set out in these terms and conditions and what a Member has been told by an Arc staff member or its agents, these terms and conditions will prevail. 

Every Member is responsible for remaining aware of the terms and conditions. Every effort has been made to ensure the information provided to Members in relation to Arc Membership is clear and correct, however Arc is in no way responsible or liable for any inaccuracy in the information provided to members concerning the Membership Program. 

These terms and conditions are effective as at the date of publication (December 2017) and Arc reserves the right to amend them when necessary.

Arc shall use all reasonable endeavours to advise Members of any such changes, but shall not be liable in any way for any failure to do so.

Definitions

• Arc: Comprises Arc @ UNSW Ltd ACN No. 121 239 674, ABN No. 71 121 239 674.
• Member: a person who is a current UNSW student and is a registered member or an associate member.
• Registered Member: a person who has completed the membership form either online or in the paper form.
• VIP: $20 for Arc Members to gain access to all discounts as part of ArcVIP.
• VIP was previously SSF: Subsidised Service Fee of $20 only available to Arc Members. VIP/ SSF is for access to legal representation, room hire, Art & Design van hire.
• Legal Advice: advice by appointment about any issue except for issues relating to the University of NSW or Centrelink.
• Legal Representation: Includes court and tribunal representation and any extended communication (for example, ongoing correspondence with a third party) where you have instructed Arc to act on your behalf. This does not include any advocacy involving the University of NSW or Centrelink.
• Benefits: any of the facilities, services or arrangements offered or available to the member during the period of membership.
• Goods: all goods provided by Arc.
• Services: all services provided by Arc.
• Program: the Arc Membership Program.
• Terms and Conditions: these terms and conditions, as amended occasionally.
• Arc Sticker: Arc's Member sticker, held by all members of the organisation.

1. General

When you become a member of Arc, you agree that Arc has your permission to contact you with relevant information regarding the Arc Membership Program via mail, email or SMS if nominated.  

Members may unsubscribe from the Program at any time using the unsubscribe function on any email or SMS communication, or by contacting Arc.  

You have the right to view and correct or update your personal information by arrangement with Arc.  

Arc may share anonymous and aggregated information with current or prospective partners for the purposes of securing better offers for Arc membership card holders.

Some offers require Arc Members to register as a member with third party programs. This is entirely at your discretion and, in doing so, you may be communicated with directly by the third party, which is no longer within the control of Arc. You have the right to unsubscribe from these programs at any time.

All offers are subject to the individual Terms and Conditions of the partner and may change or be cancelled at any time without notice. Changes will be published as soon as possible on the Arc website at www.arc.unsw.edu.au; these can be viewed by clicking on the Partner Offer under the Partner Page. 

Partner participants in the Arc Membership Program can change at any time without notice.  

In making a purchase or accepting a partner offer, you enter into a contract directly with the partner concerned and not with Arc.

2. Arc Membership

Membership of Arc includes several levels:  

• Full Membership: for UNSW students, giving access to all Benefits and Services as promoted in each year's membership listings.
• Associate Membership*: for people who are not UNSW students but are still able to gain access to most Benefits and Services as promoted in each year's membership listings.

* Associate Members do not have the right to vote, become a Club Executive, access Arc grants, room bookings, room hire or Arc Legal

Arc Membership is free for Full Members and Associate Members. However, if a Full Member wants access to legal representation, room hire or Art & Design van hire, they will need to pay a $29 Subsidised Service Fee. The amount you pay for your Arc membership is non-refundable after purchase.

Arc Membership expires on 31 December of the year that a member discloses they will conclude university.  

3. Membership Registration

If registering via the website you must collect your Membership sticker in person at Arc Reception, Arc @ Art & Design, or at Arc's membership activation points during O-Week. If registering at Arc Reception or at other designated sites, you will be issued your Arc Member sticker on site.  

Arc Membership will be considered valid until your graduation. 

Member Stickers must be on the back of a current UNSW Student Card to be valid. Stickers that have been removed from the UNSW student card will be considered void. This is to minimise the risk of unauthorised use of your sticker.

The sticker is non-transferable and cannot be used by another person, even if that person has your authority to do so. 

You must hold an Arc Membership Sticker in order to enjoy the benefits of the Benefits Program. Arc members may be required to show their sticker as proof of membership. A valid and appropriately designated sticker shall be considered to be proof of membership for those eligible for Arc membership.  

Associate members will receive an Arc card as well as an Arc sticker and may also be required to show their sticker as proof of membership to access benefits.

Arc @ UNSW is committed to ensuring that the collection, accuracy, use, disclosure, de-identification and destruction of your details comply with the Privacy Act 1988 (Cth) and National Principles for the Fair Handling of Personal Information. To view Arc's privacy policy, please visit privacy policy. 

4. Sticker Use

The Arc Sticker is proof of Arc Membership.

All Arc Members are entitled to obtain any applicable discounts for goods or services upon presentation of their Arc Sticker. Discounts are not available unless a valid sticker is presented at time of purchase or entry.  

Entry into an event is subject to the terms and conditions that apply to that particular event (including any imposed by the promoter of that event or the venue owner).

Possession of an Arc Sticker does not automatically admit an Arc Member into an event.  

You may only use your membership for your own benefit. You may not transfer your Arc Membership, lend, or otherwise give your membership to another person for their use.  

Arc reserves the right to cancel your Membership at any time and for any reason.  

Your Arc sticker may be used as proof of Arc Membership. Arc reserves the right to deny access to goods and services until Membership status is checked on the Membership Database.

5. Lost, Stolen or Damaged Cards

It is your responsibility to take care of your Arc sticker and keep it secure.  

Arc will replace Membership Stickers if your UNSW Student Card is lost or stolen, but may charge a fee for doing so, regardless of the circumstances.  

For replacement stickers, visit Arc Reception or Arc @ UNSW Art & Design.

6. Member Benefits

For a list of all Arc Member Benefits click here.

7. Membership Pack and Components

Strictly one Membership Pack per Arc Membership (subject to availability of promotion stock).

Any Member who tampers with the Membership Pack process or who attempts to collect more than one Membership Pack is disqualified immediately.
Membership Packs are available strictly only while stocks last and are issued on a first-come, first-served basis.  

Arc is not liable if any Membership Pack is lost, stolen, damaged or tampered with in any way. Membership Pack offers may change or be cancelled at any time without notice.  

Arc makes every effort to ensure that the Membership Pack material is up to date and accurate at the time of printing but accepts no liability for any direct or indirect loss or damage arising from use of or reliance on that information, even if it is inaccurate or out of date. Membership Packs cannot be transferred or exchanged under any circumstances.

The Membership Pack value is calculated on the estimated retail dollar value relating to each item offered.

8. Cancellations and Refunds

The amount paid for an Associate Membership or SSF membership is non-refundable and non-transferable after purchase. We recommend that you take this into account before purchase.  

No refunds will be given on purchased Arc Membership.

9. Membership Limitations

No Member is an agent, representative or partner of the Arc @ UNSW by virtue merely of membership.

No Member has any power or authority to act for or to assume any obligation or responsibility on behalf of Arc @ UNSW, to bind Arc @ UNSW to any agreement, negotiate or enter into any binding relationship for or on behalf of Arc @ UNSW or pledge the credit of Arc @ UNSW except with the express written authority of the Arc @ UNSW.

10. Termination

Arc is committed to ensuring our events, programs and spaces are safe, inclusive, and free of harassment and discrimination. Arc members are expected to maintain high personal behaviour standards at all times, and participate in Arc events and programs responsibly, ethically and with integrity and respect. This includes avoiding any behaviour which may offend, insult or humiliate another person on the basis of their sex, ability, race, colour, age, religion, national or ethnic origin, or can be reasonably considered to be bullying, threatening or intimidating, or causes any person to fear for their personal safety or well-being. Arc is committed to preventation of gendered violence and members are expected to uphold these standards. 

Behaviour which Arc considers in its reasonable discretion conflicts with these standards/Arc’s values, or which breaches any separate Arc event Terms & Conditions, may result in a revocation of your Arc membership, or any other sanctions Arc considers appropriate in the circumstances. Arc may take this action upon receiving a complaint, or on its own initiative. You will be notified in writing where Arc is considering punitive action against you and given the right of reply. Arc will make a final decision based on all the available evidence and communicate the outcome to you via your registered email address.

11. Information and Privacy

Arc may use your personal information to keep you informed of special promotions, events, discounts and free offers. You will be contacted via email and/or SMS where applicable and optioned. You may opt out of these communications paths at any time.  

You may access the personal information you have provided to Arc by emailing Arc (membership@arc.unsw.edu.au) and arranging a suitable time to do so. 

Your personal information will NOT be disclosed to any third party, and will not be used by parties other than staff of Arc, without first obtaining your express permission.

Arc will take all reasonable steps to ensure your personal information is protected from unauthorised access, misuse, modification and disclosure while stored or transmitted by us.  

If Arc already holds any personal information about you, this is because it was obtained from one of the Legacy organisations that formed Arc or by other means of authorisation.  

Arc will use your de-identified information for the purposes of planning, research, marketing and product and service development as the organisation aims to keep its services and activities relevant and inspiring.  

Arc Member feedback is welcome at any time via membership@arc.unsw.edu.au.

12. Disclaimer

Whilst Arc makes every effort to ensure information about Arc Benefits Program is available, complete, accurate and up to date, it cannot guarantee this and accepts no liability whatsoever if any information is unavailable, incomplete, inaccurate or out of date.