As a Tax Help volunteer you will be much more than just a volunteer. You will be a lifesaver and cash-saver by making taxes less taxing!

You will develop your skills in basic taxation through an intensive training program provided by the Australian Taxation Office – a great bit of work experience if you’re studying accounting!

Tax Help volunteers receive community and corporate recognition for meeting the high standards and targets of the program, so as well as providing you with lifelong skills for doing your own tax, volunteering at Tax Help will look suuuuuper great on your resume. 

Volunteering with Tax Help is also recognised on your Australian Higher Education Graduation Statement (AHEGS).

You can become a Tax Help volunteer if you:

  • are at least 18 years old;
  • have lived in Australia permanently for the last 2 years;
  • pass a pre-engagement check (which includes a police records check);
  • complete online training (provided by ATO); and 
  • are enrolled at UNSW for both T2 and T3.

Please do not apply if you do not meet all the eligibility requirements. 


Intake | Applications for 2023 are closed.

Time commitment | MODERATE 

In tax hell? Come along for some free tax help from September 2024!

Does calculating your gross income make you feel gross? The downside of having a job and earning $weet $weet moneyz is having to do your tax each year.

Tax Help is a free and confidential service to help you complete your tax return. Tax Help volunteers can also help you:

  • create a myGov account
  • lodge an amendment to your tax return
  • claim a refund of franking credits
  • tell the ATO if you don't need to lodge a tax return.

Run by Arc student volunteers, the Tax Help team are not accountants, but are trained by the Australian Taxation Office and must undergo accreditation to become Tax Help volunteers. 

Tax Help is available for anyone who earned $60,000 or less from 1 July 2021 to 30 June 2023. Tax Help is not available for business income (that means anyone with an ABN or a rental property).

Please check eligibility here before making an appointment. Please note appointments are face-to-face only. 

Tax Help is not a substitute for accounting services and volunteers cannot give advice about your tax matters. 

If you do not already have a myGov account, register at my.gov.au before your Tax Help appointment, and remember to bring all relevant documentation, including:

  • myGov username and password
  • mobile phone to receive your myGov SMS security code
  • bank account details (BSB and account number)
  • tax file number (TFN)
  • a notice of assessment from any one of the last five years
  • income statements or payments summaries
  • receipts for work-related expenses or other deductions

Arc@UNSW Tax Help is currently closed but will reopen for 2024 in September.   

Tax returns are due by 31 October every year.

If you are experiencing issues with tax returns from previous years, contact UNSW Tax Clinic for advice. 

Australian Tax Office


Tax Help

P:(02) 9065 0900


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